While there are many things we do to mitigate the risk of shipping fresh food around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of FedEx, UPS or Purolator. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date. I Miss My Food and the restaurants on this website are unable to guarantee time of delivery, as this is all subject to the local carrier. Our shops are aware of possible delays, so they pack their products to remain fresh an extra couple of days in transit. Often the ice packs will melt, but food remains safe for consumption and should be placed in the fridge upon arrival.
I Miss my Food is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.
Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. If you need to modify the delivery address, a $19 address change processing fee will apply to your order. A delivery address cannot be changed after Monday at 2 pm on the week of your delivery. Once an address modification is requested, carriers require one business day to process the change, which may delay the package. I Miss My Food is not responsible for delays in transit caused by address modification.
If the package is marked delivered by the shipping company used to deliver your order, we ask that you check all possible locations where your package could have been delivered, including your next door neighbours in case they accidentally may have received the package.
I Miss MY Food will not be liable for replacing the package. It is the customer’s responsibility to contact the shipping company used to find the whereabouts of their package. We will make exceptions for specific scenarios. Please send an email to firstname.lastname@example.org if you feel your order may have been lost AFTER speaking to the shipping company.
I Miss MY Food is not responsible for damaged goods, poor quality, small portions or the food not meeting your standards and expectations or any other issues directly related to the Restaurant ordered from. We do our best to perform due diligence and monitoring the quality of each individual vendor by listening to our customer’s positive and negative reviews of each vendor on our site. We add and take down vendors based on the feedback we receive. I Miss MY Food doesn’t manufacture, produce, prepare or package the food itself. The orders go directly to the vendor, and they ship their product to the customer using reputable shipping companies. If the restaurant agree to a refund, I Miss MY Food will automatically honor their decision for refunding and provide the funds back to the customer. Final decision to honor a refund will be at the discretion of the restaurant.
- Shipping costs are non-refundable.
- Electronic Gift Cards are non refundable
- Refunds may take at least one week to process.
- To be considered for a refund, I Miss MY Food must receive a request for refund no longer than Twenty Four (24) hours after receiving the items from the shipping company. Food is perishable and will not be the responsibility of I Miss MY Food to refund for spoiled food if left outside of a fridge, or uneaten for too long. In all cases, refunds will be made ONLY to the credit card / PayPal used for the original purchase. It may take up to 1 week billing for the refund credit to appear on your credit card.
I Miss MY Food may provide store credit or a gift card in place of a refund.
I MISS MY FOOD IS NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE.
email@example.com with any inquiries or issues regarding your order. We’d happy to connect with you, and work to find a solution.